Customer Service Position
Company: Just Health Shops
Location: 11840 W Market Pl Ste H Fulton, Md 20759
Status: Full time
Career level: Prefer 2 years call center/ retail / health care customer service, MUST have college degree, would consider recent college graduate
Customer Service Representatives are an integral part of Just Health Shops, our rapidly growing catalog and online e-commerce company that provides a complete line of products for families' health care needs. Since 2001, we have served customers over the entire US, as well as internationally. We're excited about opening several new online stores this year and expect that our new CSR can rapidly learn and grow as our company grows. An extensive orientation and training period will enable you to become an expert in this aspect of health care. We're looking for someone who is great on the phone, is smart and who really enjoys assisting callers. This position allows you to share previous experience and knowledge and has potential for advancement for the right candidate.
Essential responsibilities include:
- Answer phone, take product orders using order manager software
- Provide customers with information about various products
- Handle customer concerns via phone using perfect grammar and calm tone of voice
- Email correspondence, paying attention to detail and spelling
- Process orders for shipment, place orders from manufacturers
- Prepare shipping labels
- Process catalog requests from professionals and consumers
Our Customer Service team members have a friendly, customer focused attitude and take pride in their work. They also possess impeccable communication skills, a positive attitude, are team players, detail oriented, computer savvy and can work independently. You will not fit in if you have sloppy work habits, are habitually late, require constant supervision or are not motivated to do your best. If you enjoy checking facebook and texting throughout the day, this job is NOT for you. On the other hand, if you enjoy working for a stable, growing business and find it rewarding to help families select products that improve their health, you will enjoy working here.
Experience in a call center or in retail preferred. College education required with at least 2 years of practical work experience.
Hours: Permanent Full-time- M-F 8-5, own transportation. Initial one month paid probationary period.
Salary: $28,000-$30,000 dependent on experience; provide health insurance stipend, vacation and retirement plan
Contact: Please email your resume to firstname.lastname@example.org, with contact phone information. Include a cover letter describing why this job would be a good fit for you. Resumes without a cover letter will not be considered.
Visit justhealthshops.com to learn more about some of our products and current online stores.